Image banner

To place an order, browse our website and select the desired product. Choose your size and click “Add to Cart.” Proceed to checkout, where you can enter your shipping details and payment information. We accept various payment methods, including credit/debit cards and other secure payment options.

All standard orders are typically dispatched with in 5-10 business days.

Please note that these are estimated delivery times and may vary due to factors beyond our control.

Yes, we do ship to APO and FPO box addresses. For security and accuracy, please provide complete shipping details by contacting us at info@whiteburaq.com.

Additionally, a signature may be required upon delivery for certain shipments.

Our free shipping covers the cost of shipping your order to your address. However, customs duties, taxes, and import fees are not included and are the customer’s responsibility. We ship orders on a Delivery Duty Unpaid (DDU) basis. While we mark parcels as “gifts” to potentially reduce import charges, this does not guarantee exemption. We recommend checking with your local customs office for specific information regarding potential charges.

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number, the carrier’s name, and a direct link to track your shipment. Tracking information typically becomes active within 24–48 hours after dispatch.

We offer a 30-day return policy from the date of delivery. Returns are accepted for defective or incorrect items. Custom-made or personalized items are non-returnable. To initiate a return, contact us at support@whiteburaq.com
Customers are responsible for return shipping costs. Refunds are processed within 10 business days after we receive and inspect the returned item.

Orders can be canceled or modified within 24-48 hours of placement or before the order is shipped, whichever comes first. Once an order has been dispatched, cancellations or modifications cannot be processed.

If you receive a damaged or incorrect item, please contact us at support@whiteburaq.com within 7 days of delivery. Provide your order number and clear photos of the item. We will investigate the issue and offer a replacement or refund as appropriate.

To maintain the quality of your leather jacket:

•Regular Dusting: Use a soft, dry cloth to remove dust.

•Spot Cleaning: Gently blot stains with a damp cloth; avoid rubbing.

•Conditioning: Apply a leather conditioner periodically to keep the leather supple.

•Storage: Store in a cool, dry place away from direct sunlight. Use a padded hanger to maintain shape.

Yes, we offer customisation options for certain jackets. You can choose specific styles, materials, and engravings. Please note that customized items are non-returnable. For customization inquiries, contact us at info@whiteburaq.com

We accept various payment methods, including major credit and debit cards. For a complete list of accepted payment options, please refer to our PAYMENT POLICY

Hours:
8:00am-12:00am EST - Monday-Friday
10:00am-7:00pm EST - Saturday & Sunday

Email:
info@whiteburaq.com
support@whiteburaq.com

Phone:
+1 678 451 8878

For any inquiries or assistance, you can reach us via email at info@whiteburaq.com